frequently asked questions
What are the CMS you use to build the website
While we specialize in WordPress, we are experienced in various platforms and can develop on the platform, including WebFlow, Wix, Shopify, and WooCommerce.
Will you maintain my site for me?
Yes, we offer ongoing maintenance services to keep your website up-to-date and running smoothly.
Will my website be mobile-friendly?
Absolutely, all of our websites are designed to be fully responsive, ensuring they look great and function well on all devices.
How long does it take to build a website?
The time to build a website can vary and typically depends on the subscription model you choose and the offerings they include.
What if I need help on my site getting down?
We provide ongoing support while you create a ticket on the dedicated client portal we provide you. Besides, you can provide your resolution via email, live chat, and direct call.
What is the cancellation policy for the subscription?
If you decide to cancel your subscription after your website is developed, you are required to fulfill the minimum subscription term of 24 months, continuing payments for the remainder of the term. After completing the initial 24-month period, you can cancel at any time without additional charges. Please note that ongoing support for your website will cease after cancellation.
What are the turnaround time for my website project?
WebKooker commits to deliver your website by the date specified in the subscription model, or by a mutually agreed date after receiving the initial payment.
What is Webkooker's liability policy?
Webkooker, along with its employees and agents, is not liable for any loss or damage that may arise from inaccuracies, omissions, delays, or errors in the production of the website, regardless of cause. This also extends to any loss or damage to clients’ artwork or photos supplied for the website, whether from negligence or other causes.
Who hosts the website?
As we build your website according to your desired subscription model, it will be our responsibility to provide hosting support.
How many pages do I get with my website?
The number of pages you receive depends on your subscription model and the specific page numbers offered.
Do I need to sign anything to accept the terms and conditions?
Content goes here No formal signature is required to accept our terms and conditions. By accepting a quote from us, you acknowledge that you have reviewed and agree to abide by all the terms and conditions outlined in the agreement…
What is the minimum subscription duration for your services?
Our website development and maintenance services require a minimum subscription period of 24 months.
How does payment work for the subscription?
You agree to pay all fees and charges associated with your subscription according to the pricing and payment terms provided. Payments are due monthly and will be automatically charged to your selected payment method.
What are the requirements for providing content for my website?
Webkooker requires clients to provide all necessary information in advance for website development. If the development progress is delayed due to late submission of the required information within the agreed timeframe, Webkooker reserves the right to impose a surcharge.